Supervision Essentials

Supervision Essentials

Employee retention and engagement are key to successful companies. The Supervision Essentials program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are instructor-led and held virtually, using Zoom video conferencing technology. This program is being held in partnership with Penn State Wilkes-Barre campus. Feel free to take just one course, or earn the Penn State Non-Credit Supervision Essentials certificate by completing all four!

Questions? Contact our office at [email protected] or call 724-334-6011.

Scroll down or click on the course titles below for course descriptions:

  • MDEV 6000: Supervisor Roles & Responsibilities 

  • MDEV 6001: Managing Employee Performance

  • MDEV 6002: Solving Problems and Managing Priorities

  • MDEV 6010: Developing Individuals and Team

    MDEV 6000: Supervisor Roles & Responsibilities 

    Course Content

    Module 1: Meeting Supervisory Responsibilities

  • The Transitions to Supervision

  • Supervisory Roles and Skills
  • Values and Ethics
  • Management Approaches and Styles
  • Module 2: Communicating Effectively

  • Interpersonal Communication
  • The Elements of a Message
  • Communication Barriers and Problems
  • Effective Listening
  • Module 3: Building Work Relationships

  • Interpersonal Styles
  • High Quality Work Relationships
  • Strengthening Work Relationships
  • Building Trust with Employees
  • Module 4: Leading Others

  • Characteristics of Effective Leaders
  • Leadership Focused Areas
  • Providing Excellent Direction
  • Delegating Effectively
  • Logistics

    Dates: Thursdays, October 19–November 9, 2023
    Times: 6–8 p.m., plus two hours of independent work weekly
    Location: Virtual instructor-led training via Zoom videoconferencing
    Cost: $745 per person

    MDEV 6001: Managing Employee Performance

    Course Content

    Module 1: Setting the Stage for Excellent Performance

  • Performance Management
  • What Motivates Employees
  • Supervisor as Performance Manager
  • Expectations for Excellence
  • Module 2: Clarifying Expectations and Observing Performance

  • SMART Performance Objectives
  • Setting Standards and Measures
  • Communicating Expectations
  • Observations and Performance Data
  • Module 3: Coaching and Providing Feedback

  • Supervisor as Coach
  • Providing Effective Feedback
  • Developing Coaching Skills
  • Planning a Coaching Session
  • Module 4: Dealing with Challenging Performance Situations

  • Performance Improvement Sessions
  • Positive Approach to Discipline
  • Planning for Performance Improvement
  • High-Quality Performance Evaluations
  • Logistics

    Dates: Thursdays, April 13–May 4, 2023
    Times: 6:00–8:00 p.m., plus two hours of independent work weekly
    Location: Virtual instructor-led training via Zoom videoconferencing
    Cost: $745 per person

    MDEV 6002: Solving Problems and Managing Priorities

    Course Content

    Module 1: Managing Time and Priorities

  • Identifying Priorities
  • Maintaining Focus
  • Dealing with Time Wasters
  • A Goal-Based Approach to Time Management
  • Module 2: Solving Problems

  • Problems Faced by Supervisors
  • The Six-Step Problem-Solving Process
  • Tools and Techniques for Solving Problems
  • Applying Tools to Current Problems
  • Module 3: Resolving Conflicts

  • Causes and Nature of Interpersonal Conflict
  • Conflict Resolution Styles
  • Planning Positive Resolutions
  • Guidelines for Positive Interactions
  • Module 4: Supervising Projects

  • What is a Project?
  • Project Stages and Elements
  • Tools for Project Planning, Coordination and Monitoring
  • Reducing Project-Related Problems
  • MDEV 6010: Developing Individuals and Teams

    Course Content

    Module 1: Interviewing and Selecting Employees

  • Behavioral Interviewing
  • Planning the Interview and Developing Questions
  • Conducting Effective Interviews
  • Legal Considerations in Employee Selection
  • Module 2: Developing Employee Skills

  • The Supervisor’s Role in Skill Development
  • Determining Employee Needs for Development
  • On-The-Job Training and Coaching
  • Tips for Effective Classroom Training
  • Module 3: Developing a Team

  • Characteristics of Effective Teams
  • Developing Teams for Success
  • Reducing Barriers to Teamwork
  • Virtual Teams
  • Module 4: Building a Positive Work Climate

  • Employee Interactions, Work Climates and Performance
  • Respect in a Diverse Workforce
  • Dealing with Difficult Behavior in Others
  • Keeping on Top of Stress