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  1. Home
  2. Coronavirus Information

Staff: IT Support

On this page:

  • Remote IT Support
  • Telephone Information

Remote IT Support

  • Remote IT support will be available remotely through Zoom during the fall and spring semesters from 8 a.m. - 9 p.m. Monday through Thursday and 8 a.m. - 5 p.m. on Friday.
    • Join from PC, Mac, Linux, iOS or Android: https://psu.zoom.us/j/136750291
    • Telephone Dial-in Numbers:
      • +1 646 876 9923 (US Toll)
      • +1 669 900 6833 (US Toll)
      • Meeting ID: 136 750 291
      • International numbers available: https://psu.zoom.us/u/abtmaZaKl
    • Our Zoom room is staffed M-F 8:00 am - 5:00 pm
  • Connect with us via ServiceNow IT Forms
    • ServiceNow IT Forms are a great way to put something in our queue after-hours

    • Visit https://newkensington.psu.edu/assistance to put something in our queue


Telephone Information

Cisco Jabber can be used to receive PSU phone calls on cell phones and computers. Pre-registration is needed.

  • If interested, please visit https://pennstate.service-now.com/sp?id=kb_article_view&sys_kb_id=ebb83ba4db53530497c9ffe61d96193b
  • Use the request link under Step-by-Step Instructions to request the service from Enterprise IT
  • If you have a department line that you support, you can also ask to have this added in your request (be sure to mention the phone number associated with this line).
  • Cisco Jabber is currently installed on all faculty/staff laptops. If you want to add it to your cell phone, instructions are included in the above link. Your VOIP number is your 10 digit office number.

Information for Staff and Employees

  • Employees: Health Information
  • PPE Distribution: Staff Members
  • Staff: IT Support
  • Staff: Student Support Services
Penn State Coronavirus Info
More Info

Contact University Human Resources

Phone: 814-865-1473

Hours of Operation: 8:30 a.m. - 4:30 p.m. (Monday-Friday)

Submit an Online Inquiry: https://worklion.psu.edu

Visit Penn State Human Resources
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Penn State New Kensington

Enjoy the benefits of a small campus environment with the resources of a large research University.  We are only 17 miles from downtown Pittsburgh and all of the sports, arts, and cultural events it offers.
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3550 Seventh Street Road, New Kensington, Pennsylvania 15068-1765 724-334-6000

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